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Type:
Bug
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Resolution: Fixed
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Priority:
Medium
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Component/s: Integration - Dvcs accounts
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Severity 3 - Minor
The Development panel is loaded but when clicking on Branches or Pull Requests detail, the following error is displayed:
Unable to retrieve branch information
JIRA is having difficulty contacting Bitbucket. If this condition persists, please contact your JIRA administrators.
Commits and Builds details work as expected.
JIRA logs display the error message:
2015-01-06 11:12:49,814 TP-Processor201 WARN user 672x272622x1 14vrgxb 111.11.111.110,115.211.116.215 /rest/dev-status/1.0/issue/detail [plugin.devstatus.provider.DefaultCoordinator] Requests failed: Bitbucket (timeout after 10000ms, not getting from cache)
Cause:
The DVCS connector times out before retrieving all details.
When clicking on details on issues with fewer branches or pull requests, it loads correctly.
Affected version on Atlassian Cloud:
JIRA DVCS Connector Plugin 2.2.9-D20141204T035127
Workaround:
There is no workaround at the moment.
There are performance improvements on the DVCS connector currently being developed that should improve this functionality.