Issue Summary

The below error is showing in the Jira Team-managed project board UI when the number of issues returned by the project exceeds the defined 5000 issue limit:

Something's gone wrong
Our team has been notified. If the problem persists, please contact Atlassian Support

Reviewing the failed call in the network tab using the browser developer tools (cmd + F12), we notice the below error:

errorMessages={board size limit exceeded},errors={}

Team-managed project board automatically clears the issues that are not updated in the last >14 days in the done column. If all issues have been updated recently, then it is possible to face this scenario since the board tries to load all recently updated issues. 

As per the current design, the limit of issues that can be displayed by a team-managed board is 5000. Here is the FR we are tracking for the increase of this limit: Allow Query Result to be able to view > 5000 issues

Steps to Reproduce

The error is seen when the total number of issues displayed by a Team Managed project board exceeds the defined limit of 5000

Expected Results

Helpful UI message on the screen indicating the root cause, i.e., Issue limit exceeded and suggestions to reduce the issues retrieved by the board.

Actual Results

Something's gone wrong error is displayed on the UI and the board/backlog pages are not accessible.

Workaround

• Ensure that the "Done" issues have resolution set and the "Done" status is mapped to the rightmost column. This is helpful if the majority of the issues displayed by the board are issues in the "Done" status.

OR

• Migrate from a team-managed project to a Company managed project. Once migrated, issues retrieved by the board can be limited using the board filter query. Board sub-filter query can be used on a Kanban board.

OR

• Create a new Team managed project and move issues to another project. Example use case: Move all done issues to a team-managed project and use it as an archive.