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Suggestion
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Resolution: Unresolved
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1
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Description:
A partner is developing a Forge app that utilizes custom fields and entity properties to create a native Jira user experience. The app includes a custom field for SLA status, which displays formatted values such as "Overdue," "Completed Past Deadline," "Not Started," etc. While the SLA status column displays correctly in the issue navigator, filtering based on this field does not work as expected. The formatted values are not accepted when searching, which limits the functionality of the app.
Steps to Reproduce:
- Develop a Forge app with custom fields, including an SLA status field with formatted values.
- Add the SLA status column to the issue navigator in Jira.
- Attempt to filter issues based on the SLA status field.
Expected Result:
The SLA status field should support filtering in the issue navigator, allowing users to search for issues based on the formatted SLA status values.
Actual Result:
Filtering based on the SLA status field does not work. The formatted values are not recognized in the search, preventing users from filtering issues effectively.
Impact:
This limitation affects the usability of the Forge app, as users cannot filter issues based on SLA status, which is a critical feature for tracking and managing service level agreements.
Request:
Please investigate this issue and provide a solution or workaround that allows filtering based on formatted values in Forge custom fields.