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  1. Jira Platform Cloud
  2. JRACLOUD-85504

Log Work field is not accepting the value "0m" as Time Spent in the New Issue Transition experience

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      Issue Summary

      The Log Work field does not accept the value "0m" as Time Spent in the "New Issue Transition experience".
      When trying to change the status tickets for closed and put 0m as TIME SPENT, it will show a message that "Log Work is required"

      This behavior didn't happen on the "Old Issue Transition experience"

      Steps to Reproduce

      1. Turn on the "New issue transition experience" in the Personal setting
      2. Create a screen with Log Work field added to it.
      3. Add a transition screen to the workflow when transiting the issue to Close
      4. In your Project, Go to Fields and select "Log Work" as "Required"

      After that create a ticket and try to close the ticket by putting "0m" as Time Spent, it will show a message that "Log Work is required"

      Expected Results

      When closing a ticket you can put "0m" as Time Spent.
      With the "OLD issue transition experience" the error message doesn't occur.

      Actual Results

      When closing a ticket if you put "0m" as Time Spent, it shows the message "Log Work is required" and it doesn't let you close the ticket
      With the "new issue transition experience"

      Workarounds:

      • First Option
        Go to your "Personal settings"
        Under Jira Lab there is a toggle to turn off the "New issue transition experience"

      OBS: Not recommended, because after February 12, 2025, the new experience will be mandatory.

      • Second Option
        Keep the "New issue transition experience" active.

      Go to Projects -> Select your project

      1. Go to "Project Settings"
      2. Fields -> Click at the "Pencil" on your right
      3. Search for "Log Work"
      4. Select "Optional"

          Form Name

            [JRACLOUD-85504] Log Work field is not accepting the value "0m" as Time Spent in the New Issue Transition experience

            Atlassian should either let users add "0m" - zero mins 

            OR

            Should validate time spent field is NOT EMPTY and skip the validation of "Time Spent" being a required field at transition. 

            OR 

            Provide a work around for validating "Time Spent" is not empty before closing a ticket. 

            Shubham Chaudhari added a comment - Atlassian should either let users add "0m" - zero mins  OR Should validate time spent field is NOT EMPTY and skip the validation of "Time Spent" being a required field at transition.  OR  Provide a work around for validating "Time Spent" is not empty before closing a ticket. 

              Unassigned Unassigned
              8197e4272e5b Diego Goncalves
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                Created:
                Updated: