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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: Editor - Cloud
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None
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16
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Severity 3 - Minor
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4
Issue Summary
Copy pasting image from external source with added border to Jira comments results in error.
We couldn't save your comment
It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor.
Screen Recording 2024-12-06.mov![]()
Steps to Reproduce
- Open external site with picture on page (e.g. Google, email with picture attached)
- Select and copy the content.
- Paste as a comment to Jira issue.
- Add a border to the image OR link an URL
- Try to save comment
Expected Results
The comment can be added
Actual Results
The following error is returned and unable to save the comment:
We couldn't save your comment
It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor.
Workaround
Remove border from the image: