Jira automation condition fails to validate values on cascading fields intermittently

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    • 1
    • Severity 3 - Minor

      Issue Summary

      When configuring an automation rule's condition to validate/compare values added on a cascading field, the condition eventually don't work even when the values are placed as expected.

      The error happens because of a problem in the Jira hydration mechanism that looks up to options from a cache by id, and fallback to loading from Jira when there was a cache miss. That's why this bug is listed under JRACLOUD.

      Steps to Reproduce

      1. Create a big number of issues (at least 30)
      2. Create a cascading custom field and add it to your issues
      3. Add a common value to the field in all your issues. E.G: parent option 1 and child option 1
      4. Create an automation rule with an schedule trigger. Set the JQL to execute for all the issues, as this would increase the possibility to reproduce the bug
      5. Add a condition in your automation rule to check if the values selected for the cascading field are parent option 1 and child option 2
      6. Set any actions after that and run the rule

      Expected Results

      • The rule's condition should never match, as the values selected for the custom field are not correct.

      Actual Results

      • Eventually, the condition will return as a match and proceed with the actions, even though the issue values doesn't match the condition.

      Workaround

      None so far.

            Assignee:
            Unassigned
            Reporter:
            Petter Gonçalves
            Votes:
            1 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: