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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Work Item - Backend - Attachments
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None
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3
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8
Issue Summary
When cloning an issue, if the "Attachment" checkbox is unchecked, the clone will still include the attachment file if the attachment in the original issue belongs to a parent_field. For example if the attachment is uploaded into the Description field, or a custom field.
Steps to Reproduce
- Upload an attachment into an issue's custom field. For example - copy and pasting an image into the Description field, or any other custom field that allows attachments.
- Clone the issue and do not enable the "Attachment" checkbox

- The cloned issue still includes the attachment because the Clone feature is copying all customFieldValues.
Comparatively, if the attachment were uploaded into the issue through the Attachments section as described in our article: Add an attachment
- Upload an attachment using the "Attachment" feature:

- You can also upload the attachment into a comment
- Clone the issue and do not select the "Attachment" checkbox
- The new cloned issue will not include any attachments
Expected Results
The Clone feature will not clone attachments even if the attachment was uploaded into a customField
Actual Results
The Clone feature is cloning attachments because it is copying all customFieldValues from the origin issue.
Suggestion: **
- Provide in-app clarification that using the clone feature, attachments that are uploaded into text fields will be cloned, regardless of whether the attachment checkbox has been selected.
- Add clarification that the attachment checkbox only applies to attachments uploaded to issue-level attachments
- relates to
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JRACLOUD-85141 Cloning Issues with attachments disabled will still copy an attachment file
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- Closed
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JRACLOUD-84939 Cloning an issue containing attachments in the Description field while excluding attachments in the option still includes the file in the cloned issue
- Gathering Interest