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  1. Jira Platform Cloud
  2. JRACLOUD-85097

Unable to search for Assignee using Email Address (2024)

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      Issue Summary

      Cannot search for a user in the Assignee field using their email address.

      Steps to Reproduce

      1. Ensure the user has Assignable user permission
      2. Ensure you've Browser Users and groups, Assign issues permission
      3. Search for the user with the email address in the Assignee field.

      Expected Results

      The user account should populate

      Actual Results

      You'll see an option to invite the user.

      Workaround

      Search for the user with the Display name.

        1. atlassian-support 2024-10-30 at 8.58.44.png
          177 kB
          Chung Jeon
        2. atlassian-support 2024-10-30 at 8.58.50.png
          186 kB
          Chung Jeon
        3. atlassian-support 2024-10-30 at 8.58.36.png
          159 kB
          Chung Jeon
        4. atlassian-support 2024-10-30 at 8.57.22.png
          27 kB
          Chung Jeon
        5. image-2024-10-30-10-53-56-105.png
          89 kB
          Xin Liang

              Unassigned Unassigned
              10c2247beaf0 Chung Jeon
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                Created:
                Updated:
                Resolved: