-
Type:
Suggestion
-
Resolution: Unresolved
-
Component/s: Work Item - View (Internal developer use only)
-
None
-
1
-
1
Description
In Jira on-prem the "resolution" field was always visible, regardless of screen configurations.
In Jira Cloud it's only visible when you add it to the screen scheme, and when the issue is under a "done" status, quote from JRACLOUD-69556:
The resolution field appears when an issue is closed and if the resolution field has been configured to the issue type in the screen scheme (issues > screens > configure). When this field is added, the resolution will appear as a select list when the issue is moved to a done status
Suggestion
- Allow Jira admins to configure the "resolution" field to be always visible, regardless of screen configurations.
Workaround
Even though it's not ideal, it's possible to take advantage of custom fields and automation for Jira to include the resolution information visible in all issues:
- Create a custom field, for example, "Issue Resolution".
- (Optional) Set a default value for this field, for example, "Unresolved".
- Create a global automation rule that will always update the "Issue Resolution" custom field, every time the "resolution" field is updated. It should look as follows:

Smart value used in the automation rule above:{{issue.resolution.name}}
With the above field and automation rule configured, every time the "resolution" field is updated, the custom field "Issue Resolution" will be updated, and the end users may keep track of its value:
