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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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None
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2
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Severity 3 - Minor
Issue Summary
When previewing a word doc that has text in the font - "等线" , there seem to be characters that are missing.
When attempting to select the text, you can see the text exists but is displayed in white for some reason even though the formatting is in red. When downloaded, the file previews correctly.
It looks to be this font - Microsoft font download, cannot find a trusted iOS equivalent.
Steps to Reproduce
- Create a docx file with some data in the font - 等线
- Attach the file to a Jira issue
- Preview the attachment within Jira by clicking on the attachment thumbnail
Expected Results
The text within the attachment displays as normal -
Actual Results
The text displays with every other character missing -
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available.
Users can download the file to view content correctly.
- relates to
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JRACLOUD-85123 Arabic text is not readable in preview of a .docx attachment
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- Closed
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- mentioned in
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