Attachment preview of a word document containing Chinese font character ( font - 等线 , translation - Equal Lines ) has missing characters

XMLWordPrintable

    • 2
    • Severity 3 - Minor

      Issue Summary

      When previewing a word doc that has text in the font - "等线" , there seem to be characters that are missing. 

      When attempting to select the text, you can see the text exists but is displayed in white for some reason even though the formatting is in red. When downloaded, the file previews correctly.

      It looks to be this font - Microsoft font download, cannot find a trusted iOS equivalent.

      Steps to Reproduce

      1. Create a docx file with some data in the font - 等线
      2. Attach the file to a Jira issue
      3. Preview the attachment within Jira by clicking on the attachment thumbnail

      Expected Results

      The text within the attachment displays as normal -

      Actual Results

      The text displays with every other character missing -

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

      Users can download the file to view content correctly.

        1. Error file_2024-09-30T01_46_33.466Z.docx
          14 kB
          Ani Gurudutt
        2. Error view_2024-09-30T01_46_33.466Z.png
          46 kB
          Ani Gurudutt
        3. Screenshot 2024-10-09 at 2.02.38 PM.png
          4 kB
          Ani Gurudutt

            Assignee:
            Daniel Barrett
            Reporter:
            Ani Gurudutt
            Votes:
            2 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: