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Bug
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Resolution: Fixed
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High
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6
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Severity 3 - Minor
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2
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Issue Summary
Using automation for Jira, when updating the Description field with an attachment, it does not remove the attachment from the attachment list although it removes the attachment from the description.
Steps to Reproduce
- Create an issue.
- Add any attachment to the description.
- Create an automation that replaces the description with the value from another rich-text field.
- Run this automation.
Expected Results
- The description is replaced with the value from another field.
- Attachments are deleted from the issue.
Actual Results
- The description is replaced with the value from another field.
- Attachments are not deleted from the issue.
- The attachment is not available for manual deletion.
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
- is duplicated by
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JRACLOUD-93431 Deleting attachments in the description text of cloned ticket created via Automation-Clone issue action does not remove attachment from the attachment lists.
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- Closed
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- is related to
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JRACLOUD-82428 Deleting attachments in the description text of cloned ticket does not remove attachment from the attachment lists.
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- Closed
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- relates to
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JRACLOUD-95921 Removing the field from the screen makes the attachment undeletable in the UI
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- Gathering Impact
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- mentioned in
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