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  1. Jira Platform Cloud
  2. JRACLOUD-84770

Please implement a solution that filters out portal only accounts from being added to Jira projects

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      Atlassian Update - 24/09/1994

      After some analysis, we've found that this ticket has been duplicated by the request at JRACLOUD-81318: Hide or filter out portal only users (JSM Customers) who don't have Jira application access to appear on assignee, reporters, project lead and project roles list Please cast your vote and watch that issue for further updates.

      Currently, it's possible to add a portal account to a Jira project. This causes confusion for end users, as when they try to access the project, they get an error message letting them know that they aren't licensed.

      Would it be possible to either filter out these accounts from the drop -?own or give a notification to the admin that the user selected isn't licensed to access Jira projects.

              Unassigned Unassigned
              fc5d288272d6 Jimmy Bell
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