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  1. Jira Platform Cloud
  2. JRACLOUD-84765

Urgent Notification Emails Sent Instead of Grouped Notifications for Watchers

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      Issue Summary

      After the release of the new batching feature in July 2024 as part of JRACLOUD-72688, notifications sent to watchers regarding assignees are being sent as individual urgent emails instead of being batched together.

      Community post - https://community.atlassian.com/t5/Jira-articles/Customise-your-email-notification-frequency-in-Jira-for-better/ba-p/2768283#M15228 

      Steps to Reproduce

      1. Disable the email batching option.
      2. Change an assignee on a ticket with watchers.
      3. Observe the urgent notifications received by watchers.

      Expected Results

      Notifications should be grouped together every 3 minutes, reducing email volume for users.

      Actual Results

      Users receive multiple urgent notifications, leading to confusion and an overwhelming inbox. 

      Workaround

      Enabling the default 3-minute batching option resolves the issue temporarily. Steps to the path- 

      • Go to the Profile Button -> Notifications
      • select the Group notification emails together toggle
      • We'll group together notifications for the same issues into one email. How often do you want to receive these? Choose 3 minutes

            [JRACLOUD-84765] Urgent Notification Emails Sent Instead of Grouped Notifications for Watchers

            Ben Buck added a comment -

            As this doesn't actually work properly (unbatchign email results in erroneous notifications) - I would prefer it if you removed the ability to unbatch emails.

            Ben Buck added a comment - As this doesn't actually work properly (unbatchign email results in erroneous notifications) - I would prefer it if you removed the ability to unbatch emails.

            Tom Feist-Wilson added a comment -

            Hi,

            I'm just adding a note on this ticket as instructed by ad2f74b406eb in relation to JST-1043065.

             

            This is an issue that does affect us as we find that the email grouping doesn't work well for being able to filter messages from Jira in our Gmail inboxes. 

             

            Thanks
            Tom Feist-Wilson

            Pipeline Supervisor - Union VFX 

            Tom Feist-Wilson added a comment - Hi, I'm just adding a note on this ticket as instructed by ad2f74b406eb in relation to JST-1043065.   This is an issue that does affect us as we find that the email grouping doesn't work well for being able to filter messages from Jira in our Gmail inboxes.    Thanks Tom Feist-Wilson Pipeline Supervisor - Union VFX 

              Unassigned Unassigned
              ad2f74b406eb Anusha A
              Affected customers:
              7 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: