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  1. Jira Platform Cloud
  2. JRACLOUD-84631

Multi-page attachment scrolling can result in screen flicker / blank screen

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      Issue Summary

      When opening an attachment that has multiple pages from the Issue View screen, scrolling through the pages and back up can result in screen flickering or a blank screen, leaving the user having to refresh to view the attachment properly.

      This seems to be more prevalent on lower spec systems, seem more often on Mac with Chrome and Safari.

      Steps to Reproduce

      1. Open an issue
      2. Scroll down to attachments (Previews)
      3. Click to open a multi page DOCX or PDF attachment
      4. Scroll through pages with the mouse wheel
      5. Scroll back up, the can flicker (reload) or remain blank

      Expected Results

      Scrolling in any direction should not imped the display of the attachment, on any format of file.

      Actual Results

      Console log reflects the following at the time it occurs in Chrome:

      Unable to preventDefault inside passive event listener invocation

      Workaround

      Hard refresh the issue view and try opening the attachment again.

              2b1b279222ff Chang Liu
              ea2161958903 Joel Wheeler (Inactive)
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                Created:
                Updated:
                Resolved: