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  1. Jira Platform Cloud
  2. JRACLOUD-84565

There is an delay of more than 2700ms to send the response on Slack (User specific)

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Medium Medium
    • Integration - Slack
    • None

      Issue Summary

      It is taking more than 2700ms to send the response for this customer. Adding to it the latency between Slack and Atlassian servers, the response eventually gets delayed by 3s for this customer. In case we don’t send a response back in 3s, Slack will fail the request, hence the behaviour.

      Steps to Reproduce

      1. Login to Slack App
      2. Join the public or private channel.
      3. Try to connect Jira and create a Jira issue.

      Expected Results

      To load within 3s of time and be able to create/view Jira issues on the slack channels

      Actual Results

      Stuck in the loading screen on the Slack app where the affected user is not able to perform any actions.

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available

              Unassigned Unassigned
              6ddbd1c1e1be Dishon Victor
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                Created:
                Updated: