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Bug
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Resolution: Unresolved
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Medium
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None
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3
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Severity 3 - Minor
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Issue Summary
It is taking more than 2700ms to send the response for this customer. Adding to it the latency between Slack and Atlassian servers, the response eventually gets delayed by 3s for this customer. In case we don’t send a response back in 3s, Slack will fail the request, hence the behaviour.
Steps to Reproduce
- Login to Slack App
- Join the public or private channel.
- Try to connect Jira and create a Jira issue.
Expected Results
To load within 3s of time and be able to create/view Jira issues on the slack channels
Actual Results
Stuck in the loading screen on the Slack app where the affected user is not able to perform any actions.
Workaround
Currently, there is no known workaround for this behaviour. A workaround will be added here when available