Issue Summary

Duplicate entries in a DB table cause users with less than admin access to lose issue view access on boards or through the issue navigator.

Error: We couldn't connect to that issue

Steps to Reproduce

Reproducible by introducing a duplicate entry into the table.
Not reproducible by customers directly unless they are affected by the bug.

Expected Results

It shouldn't be possible for multiple entries to be present per project in the DB table.

Possible reasons could include restoring backups into Cloud instances.

Actual Results

Having a duplicate entry in this table causes the following problem:

• Users with less than admin access cannot access any issue through the board or issue navigator for any project.
• Admins can access issues but users with no admin access are presented with the "We couldn't connect to that issue" error.
• Exception is thrown on the backend (Analyzed by Atlassian Support)

Workaround

Please contact Atlassian Support for assistance.