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Type:
Suggestion
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Resolution: Timed out
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Component/s: Work Item - Transition (Legacy)
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1
Issue Summary
Prevent the use of the "Enter key" for always transitioning between statuses within the status change screen.
Though the change status screen have fields, if making changes and pressing enter it doesn't change the line but changes the status directly without letting the user fill in the correct information.
Impacted fields: Date picker or short text field
Ctrl+Enter and Tab don't help.
Steps to Reproduce
- While changing the status of a ticket.
- If there is any screen that is configured with multiple fields
- While the screen shows up and the user tries to fill in the fields correctly and in case they press the Enter button from the keyboard, to change the line.
- The result is the status gets changed completely.
Expected Results
The Enter screen should perform the task as per its position within the screen and not transition the status itself.
Actual Results
The Enter key on pressing changes the status directly and doesn't let the user make any changes within the screen and fields.
Workaround
Rich text field is the only exception.