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  1. Jira Platform Cloud
  2. JRACLOUD-83723

Error encountered while cloning Jira ticket with "Design" field having a value

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      Issue Summary

      A bug has been identified in the Jira Cloud platform when attempting to clone any Jira ticket that contains a "Design" field. The cloning operation, which typically copies over standard values as well as custom field values, encounters an error due to the field type of the Design field being set to "Unknown". This causes Jira to throw an error as it perceives the type as invalid.

      Steps to Reproduce

      1. Have the Design field have a value on the issue, simply integrate Figma with the issue. this will populate the field
      2. Try to clone the issue, the task gets created but it fails with an error

      Expected Results

      1. Clone the issue with the common fields being copied over. Can have an option to exclude the Design field values as we are currently asking for attachments and Sprints.

      Actual Results

      1. Doesn't clone the issue, throws an error.

      Workaround

      1. Remove the content from the Design field i.e unlink Figma integration to allow the field not record any value against the issue
      2. Clone the issue
      3. Relink the Figma integration.

              Unassigned Unassigned
              6f91b91d6c9a Solomon O (Inactive)
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                Created:
                Updated:
                Resolved: