Importing issues via CSV with an existing parent issue fails when using the Parent field

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      Issue Summary

      Importing issues via CSV with an existing parent issue fails when using the Parent field

      Steps to Reproduce

      1. Prepare a CSV file to create an Epic and link it with an existing parent. Please check the below example (Parent of the Epic should be ABC-321)
        Issue Type,Summary,Reporter,Parent
        Epic,Test epic,testuser@xxxx.com,ABC-321
      1. Import the CSV file: System --> External system import 
      2. Map the columns as in the below screenshot: 

      Expected Results

      The issue is created and linked to the existing parent.

      Actual Results

      The user will get the below error since the issueid is not specified:

      You have to define which CSV column maps to Issue Id if you want to import parents.

      After adding the issueid columns as suggested in the following documentation  Import data from a CSV file, the issue will be created, but it will not be linked to the parent issue:

      By changing the mapping from the Parent field to the "Parent Link" field (the deprecated field) and without adding the Issueid column, the issue will be created and linked to the parent.

      Workaround

      By changing the mapping from the Parent field to the "Parent Link" field (the deprecated field) and without adding the Issueid column, the issue will be created and linked to the parent.

        1. CSV-configuration-202412261146.txt
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        2. External System Import - Jira - 8 May 2024.mp4
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        3. image-2024-04-23-14-12-20-795.png
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        5. image-2024-04-23-14-15-08-843.png
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        6. image-2024-04-23-14-15-46-765.png
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        7. image-2024-04-23-14-15-52-553.png
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        8. image-2024-12-26-17-22-53-087.png
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        9. Screenshot 2024-12-26 at 5.22.33 PM.png
          Screenshot 2024-12-26 at 5.22.33 PM.png
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        10. update-parent-child.csv
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            Assignee:
            Unassigned
            Reporter:
            Nourhéne Ben bouzid (Inactive)
            Votes:
            5 Vote for this issue
            Watchers:
            25 Start watching this issue

              Created:
              Updated:
              Resolved: