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  1. Jira Platform Cloud
  2. JRACLOUD-83068

Create Issue webhook does not always contain the request type field

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      Issue Summary

      "Issue created" webhooks occasionally are missing the Request Type field (when it should be present).

      This is playing havoc with some Automation Rules that rely on the field.

      Steps to Reproduce

      Unfortunately, this part is still eluding us

      Expected Results

      Request Type field is always present if it exists.

      Actual Results

      Request type field is null.

      Workaround

      For Automation, re-fetching the issue details as the first step cane work and makes the data is available for the rest of the rule

            [JRACLOUD-83068] Create Issue webhook does not always contain the request type field

            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7
            Bugfix Automation Bot made changes -
            Priority Original: Low [ 4 ] New: Medium [ 3 ]
            Pawel Cegla made changes -
            Last Update On New: 11/Mar/2025 [ 2025-03-11 ]
            Status Original: Gathering Impact [ 12072 ] New: Gathering Impact [ 12072 ]
            Tomasz Kanafa made changes -
            Component/s New: Issue View - Custom Fields [ 77931 ]
            Component/s New: Issue - Backend - Create [ 73898 ]
            Was this caused by a recent change? New: No [ 19032 ]
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 6
            Atiqah Roslan made changes -
            Resolution Original: Timed out [ 10 ]
            Status Original: Closed [ 6 ] New: Needs Triage [ 10030 ]
            Matthew Hunter made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Matthew Hunter made changes -
            Labels New: timeout-bulk-close202502
            Bartosz Robakowski made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            SET Analytics Bot made changes -
            Support reference count New: 4
            bmccoy created issue -

              Unassigned Unassigned
              bmccoy bmccoy
              Affected customers:
              1 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated: