Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-83068

Create Issue webhook does not always contain the request type field

XMLWordPrintable

      Issue Summary

      "Issue created" webhooks occasionally are missing the Request Type field (when it should be present).

      This is playing havoc with some Automation Rules that rely on the field.

      Steps to Reproduce

      Unfortunately, this part is still eluding us

      Expected Results

      Request Type field is always present if it exists.

      Actual Results

      Request type field is null.

      Workaround

      For Automation, re-fetching the issue details as the first step cane work and makes the data is available for the rest of the rule

            [JRACLOUD-83068] Create Issue webhook does not always contain the request type field

            Matthew Hunter added a comment -
            Atlassian Update - February 25, 2025

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.

            Thank you again for providing valuable feedback to our team!
            Jira Cloud team

            Matthew Hunter added a comment - Atlassian Update - February 25, 2025 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know. Thank you again for providing valuable feedback to our team! Jira Cloud team

              Unassigned Unassigned
              bmccoy bmccoy
              Affected customers:
              1 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated: