Issue Summary

Speech recognition is currently not an option in the new issue view, only from the transition screen for example. It would be great to have speech recognition in the 'Reply to customer'/comment section as well as the transition screen.

Expected Results

Speech recognition is available when replying to a customer in the comment section.

Actual Results

No Speech recognition is available when replying to a customer in the comment section.

Workaround

Use the transition screen when making comment updates