Issue Summary

The current JQL character limit for Excel integration is causing issues for customers who need to query larger sets of data. This is particularly problematic for those who are migrating data and need all fields exported.

Steps to Reproduce

1. The user creates a JQL query that exceeds the current character limit.
2. The user attempts to export the query results to Excel.

Expected Results

The JQL query, regardless of size, is successfully exported to Excel, including all queried fields and data.

Actual Results

When the query exceeds the current character limit, an error message is displayed and the export fails. The log file shows a GeneralException error.

The below exception is thrown in the xxxxxxx.log file:

GeneralException. Please try again.

Workaround

Currently, the workaround suggested is to reduce the number of fields to export or reduce the size of the query.