Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-82843

Enhanced Customization for Slack Notifications on Specific Issue Operations

XMLWordPrintable

    • 6
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      In the current state, the Slack integration provides notifications for a variety of issue operations, including but not limited to 'Issue Transitioned' and 'Rank Updated'. These notifications are bundled under the 'Issue Updated' trigger. Users have communicated the need for more granularity in the customization of these notifications, allowing them to enable or disable notifications for specific operations.

      Steps to Reproduce

      1. Integrate Jira and Slack choosing to receive notifications to Slack for issue updates.
      2. Create an issue in Jira.
      3. Move an issue on a Jira board, in doing so transition the issue and update its rank.
      4. Observe the triggered Slack notifications, two notifications will be received.

      Expected Results

      Users should have the ability to customize notifications on a per-operation basis, enabling or disabling specific notifications while maintaining others.

      Actual Results

      Currently, users can only enable or disable the 'Issue Updated' trigger as a whole, affecting notifications for all operations linked to issue updates. The granularity to customize notifications for specific operations is not available.

              Unassigned Unassigned
              c2812f12fd8c Adam Wood
              Votes:
              10 Vote for this issue
              Watchers:
              11 Start watching this issue

                Created:
                Updated: