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  1. Jira Platform Cloud
  2. JRACLOUD-82196

Make comment field mandatory when changing assignee

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      Issue Summary

      Comment field Required while changing assignee inside a ticket

      Expected Results

      When User A changes the Assignee field to "Unassigned or to User B", We need a feature to make the comment mandate during these changes.

      Actual Results

      There is no direct way to make these changes via Workflow.

      Workaround

      Required, if there is no workaround please state: Partially we can make it work via Automation.

      Eg: If the assignee is changed and if he has not added the comment, then the case will be assigned back to him asking to write a comment based on this changes? 

      However we cannot restrict the user from Assigning the case from A to B, But again if the comment is not added then the ticket will be returned back to him. 

            [JRACLOUD-82196] Make comment field mandatory when changing assignee

            Paulo Coelho added a comment -

            Hello,

            I believe it would be beneficial to make this feature available, as it plays a crucial role in many workflows involving ticket reassignment. It would be great if this could be implemented as an optional feature or implement some workaround.

            Thank you for considering this request.

            Best regards,  
            Paulo J. Coelho

            Paulo Coelho added a comment - Hello, I believe it would be beneficial to make this feature available, as it plays a crucial role in many workflows involving ticket reassignment. It would be great if this could be implemented as an optional feature or implement some workaround. Thank you for considering this request. Best regards,   Paulo J. Coelho

              Unassigned Unassigned
              1014742437fe Rohan
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                Created:
                Updated: