Embedded Figma Smart link preview does not load and shows an error in the issue view UI: "Uh Oh We can't find this link!"

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    • 3
    • Severity 3 - Minor
    • 0

      Issue Summary

      When embedding Figma links in the Jira issue view fields such as description, the embedded link does not preview the Figma design and shows an error:

      Uh Oh We can't find this link!
      We couldn't find this link. Check the URL and try editing or paste again.

      Steps to Reproduce

      (The issue is not reproducible at will)
      When the issue occurs on a site:

      • Open the Jira issue and notice the description field shows the error in the Figma design smart link section
      • Access to the Figma design via the pasted URL on the browser shows the design as expected.

      Expected Results

      The embedded Figma design link shows the preview of the design within the issue view

      Actual Results

      The above-mentioned error is seen in the issue view UI

      Workaround

      • Try revoking the connection from the Figma side. This can be done by going to your Figma account -> Settings and scrolling down to connected apps
      • Once this is done, you should get a prompt to re-authorize/connect to Figma again on the Jira issue view UI. Please try the option and confirm if the Figma preview shows up as expected. If the re-authorize/connect button does not show up on an existing Figma link, I would kindly request you to add a new Figma link to a ticket and check if that helps

            Assignee:
            Unassigned
            Reporter:
            Bopanna
            Votes:
            1 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: