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Type:
Bug
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Resolution: Timed out
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Priority:
Low
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Component/s: Import/Export - External System Import
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1
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Minor
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0
Issue Summary
If any project contains the non-ASCII character U+2028 in its name, the CSV External Import won't load any project names.
Character: https://www.compart.com/en/unicode/U+2028
This ticket is being opened in the MIG project for the following reasons:
- The component "Jira - Import - From External System" is configured in this project
- We should catch non-supported non-ASCII characters like the one causing this issue during site/project imports
Steps to Reproduce
- Rename any project by adding the above character to the project name
- Navigate to System > External System Import
- Select CSV option
- Upload a csv and click Next
- Notice the project select doesn't list any options and typing any option manually displays "Invalid option"
Expected Results
Project names are displayed (regardless of a project name containing a non-supported ASCII character)
Actual Results
- Projects are not displayed in the project selector dropdown

- Error message
batch.js?locale=en-GB:2296 Uncaught Error: AJS.Descriptor: expected property [label] but was undefined at Boolean.<anonymous> (batch.js?locale=en-GB:2296:364) at Function.each (batch.js?locale=en-GB:284:11470) at r._validate (batch.js?locale=en-GB:2296:288) at r.init (batch.js?locale=en-GB:2296:111) at r.init (batch.js?locale=en-GB:2463:186) at r.init (batch.js?locale=en-GB:2290:611) at new r (batch.js?locale=en-GB:2290:207) at com.atlassian.jira.plugins.jim-plugin:projectMappingsPage.js:124:17 at Array.map (<anonymous>) at E.map.E.collect (batch.js?locale=en-GB:1384:1409)
Workaround
The workaround is to rename the offending project(s) and remove the unsupported character.
However, finding the projects is difficult as it requires database access, it's possible on Server/DC but not on Cloud: https://confluence.atlassian.com/jirakb/csv-importer-screen-does-not-list-any-projects-1005790911.html