Hello!

We’re looking to improve the import experience in Jira and are keen to understand how our community is using the Jira Import Module (JIM). If you’ve used JIM to migrate/move data into Jira recently, we’d love to hear about your experience. Please take a few minutes to fill out this survey. Your feedback will help us learn how we can improve your experience in importing data.

Survey link - https://forms.gle/NYNkmS92r96z42QV9

Thanks!

Prashanth M
Product Manager, Jira Platform

Any update on this? any ETA?

Same here, line breaks in CSV aren't coming through into Description field in JIRA. Please fix asap.

Happened to me also, Please fix this issue ASAP. I wasting my time just to fix the CSV 

This impacts my team and wonder when you can fix it?

Hi Tim, sorry that link isn't under my control, just a page I found during a Google search and wanted to credit the page that helped me form this (limited) workaround.

Figured out how to mak this work as expected.

Can the Workaround stated in the description please be updated to reflect the current state of that screen? "Map field value" on the Map fields screen is different from "Target value in JIRA" on the Map values screen. I read the workaround and it made no sense to me. It could have saved me a lot of time and frustration.

@stuart wighton: can you make the Confluence link above public?

This makes importing from CSV borderline useless. The double-slash workaround still breaks bullets, numbered lists, and header formatting. Going through hundreds of issues to add formatting makes my job tedious and unfulfilling.

This might not suit your circumstances, however I've just imported a number of issues created in Excel and was able to inject a  double backslash
between the description text and this results in line breaks.

e.g. formula to build string:

= A1 & " \\ " & A2 & " \\ " & A3

or:

Line 1: abc xyz. \\ Line 2: abc xyz. \\ Line 3: abc xyz.

Saving as a csv and importing into JIRA gives this formatted result in the description:

Line 1: abc xyz.
Line 2: abc xyz.
Line 3: abc xyz.

 Edit: Double slash formatting caused line breaks in comment, #irony 

Reference: https://intenso.atlassian.net/wiki/spaces/FLO/pages/21987785/CSV+Importer+does+not+handle+new+lines 

Hi. we are trying to migrate from a on-prem to Atlassian cloud jira. We have over 500 issues to migrate. All these issues have full descriptions with line and paragraph breaks.

I can export the details correctly, the Import CSV file has all the correct line breaks, yet once imported it is all lost. WOW!!!!!

Atlassian, if you want companies to move to the cloud then start making it easy.

I am going to have to manually massage the imported issue tickets, WOW!!!!! What a WASTE of my time.

Please put some effort into helping YOUR customers use Your tools.