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  1. Jira Platform Cloud
  2. JRACLOUD-81953

CSV importer unable to map user when comment column has author's email

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      Issue Summary

      The CSV importer is unable to map the user's to the comment when the email of the user is provided in the comment column of the CSV file.  

      Steps to Reproduce

      1. Create a new CSV file with the comment field containing the email of the author
      2. Import the file in the Jira Cloud

      Expected Results

      The importer maps the email of the user to the required user in the site.

      Actual Results

      The importer is unable to find the user and maps the comment to the logged-in user instead.

      Workaround

      Use the username or the Atlassian account id of the user to map the author of the comment.

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        2. Screenshot 2020-02-03 at 4.09.21 PM.png
          Screenshot 2020-02-03 at 4.09.21 PM.png
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            [JRACLOUD-81953] CSV importer unable to map user when comment column has author's email

            Prashanth M added a comment -

            Hello!

            We’re looking to improve the import experience in Jira and are keen to understand how our community is using the Jira Import Module (JIM). If you’ve used JIM to migrate/move data into Jira recently, we’d love to hear about your experience. Please take a few minutes to fill out this survey. Your feedback will help us learn how we can improve your experience in importing data.

            Survey link - https://forms.gle/NYNkmS92r96z42QV9

            Thanks!

            Prashanth M
            Product Manager, Jira Platform

            Prashanth M added a comment - Hello! We’re looking to improve the import experience in Jira and are keen to understand how our community is using the Jira Import Module (JIM). If you’ve used JIM to migrate/move data into Jira recently, we’d love to hear about your experience. Please take a few minutes to  fill out this survey . Your feedback will help us learn how we can improve your experience in importing data. Survey link -  https://forms.gle/NYNkmS92r96z42QV9 Thanks! Prashanth M Product Manager, Jira Platform

              Unassigned Unassigned
              sahuja@atlassian.com saksham (Inactive)
              Affected customers:
              7 This affects my team
              Watchers:
              18 Start watching this issue

                Created:
                Updated: