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Type:
Bug
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Resolution: Unresolved
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Priority:
Medium
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Component/s: Import/Export - External System Import
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5
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Minor
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3
Issue Summary
Creating issues through CSV external system import (Only available for admins) is triggering the notification for issue created event in the notification scheme, something that does not happen when updating the issue through CSV.
There is no documentation describing if this is expected behavior or not, however, there is common consent that this operation should not send notifications, as it would cause undesirable noise on the Jira site.
Additionally, there's a clear inconsistency between the issue creation and update operations. Why the notifications are triggering for issue-created but not for issue-updated events?
Steps to Reproduce
- Import issues using CSV external system import
- Notice that notifications for issues created are sent to the recipients configured on the notification scheme
- Try updating issues using CSV external system import
- Notice that notifications for issues updated are not sent to the recipients configured on the notification scheme
Expected Results
Notifications should not be sent for issues created from CSV external system import.
Actual Results
Notifications are triggering for issues created from CSV external system import.
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available