Issue Summary

From the 5th of June 2023, when an issue has over 150 attachments, it’ll only display attachments in the list view. However, the problem lies in the fact that thumbnails and previews fail to load. This situation makes it challenging to correlate attachments in comments (such as images) with the corresponding files.

Additionally some files will not allow to download them from the file preview but they can still be downloaded from list view

For further details, refer to this link: Update to how the issue view handles a large number of attachments.

Expected Results

To enhance user experience, it is expected that users should be able to directly download attachments from comments or be seamlessly redirected to the relevant entry in the Attachment list when clicking on an attachment within a comment.

Actual Results

Currently, attachments' previews and thumbnails are not loading. Consequently, users are unable to interact with these attachments.

Also, files will not allow to download from the file preview

Workaround

Currently, there is no known workaround for this behavior. A workaround will be added here when available