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  1. Jira Platform Cloud
  2. JRACLOUD-81464

Specific combination of words and characters causes Jira Cloud to try and preview a non-existing image

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      Issue Summary

      Scenario:

      • Create a Jira Issue using REST API Version 2
      • Use a specific combination of words (be mindful of the two blank spaces below):
        • text(!!) text
        • text!text?!  more text!
        • text?Unable to render embedded object: File (  more text) not found.!
        • text?Unable to render embedded object: File (  more text) not found. !
        • Or variations

      This causes Jira Cloud to try and render an image (which is not present in the description body) - resulting in a Preview unavailable error:

      This also results in data loss - part of the text (between the second and last exclamation marks are lost - as Jira tries to render them as an image).

      Steps to Reproduce

      1. Create a Jira Issue via REST API calls, using the API's Version 2
      2. Add a text to the Issue (description) that has that combination of words: text(!!) text, text! or variations
      3. Check the Issue on your Jira Cloud site

      Expected Results

      A Jira Issue rendering the description text correctly.

      Actual Results

      A Jira Issue trying to render an image where there isn't one.

      Workaround

      Use the Jira Cloud REST API Version 3
      Additional reference: Document builder

              akorzunov Anton Korzunov
              omedeiros@atlassian.com Osimar M. (Osi) | Atlassian Support
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                Created:
                Updated: