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Bug
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Resolution: Fixed
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High
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None
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11
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Severity 3 - Minor
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4
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Issue Summary
Attachments when copy/pasted from other Projects or linked tickets shows Preview Unavailable or broken on create screen and comments.
Steps to Reproduce
- Copy an attachment from any ticket.
- Paste it either into the ticket from a different project (both Jira Software/Jira Service Management), a linked ticket. Either into the description or the internal or public comments.
- The spinning wheel keeps on rotating for some time and then throws the message, Preview Unavailable. On clicking on Save button it stays in the Preview Unavailable and on refreshing the page totally sometimes mitigates the issue and sometimes not.
- Checked with more than one browser, issue lies the same and also easily replicated in our test instances.
Expected Results
The attachment on getting pasted should show the preview and work without any issue.
Actual Results
The attachment shows Preview is unavailable.
On saving it and then trying to see the preview, get to see.
Workaround
So far only one workaround works, which is also not giving 100% positive outcome and that is refreshing the page.
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[JRACLOUD-81303] Attachments when copy/pasted from other Projects or linked tickets shows Preview Unavailable or broken on create screen or comments.
This issues is still occurring - any updates on when it will be rolled out?
Still seeing this issue - images were showing up fine so far, and suddenly now shows Preview unavailable even to me - creator
Please don't close this ticket off
Still seeing this. Is there a resolution?
Description: I am unable to see images that are added to a ticket, but other team users can. here's an example, but I do not have permissions to insert screenshots.
1) My ticket example: https://flooranddecor.atlassian.net/browse/ECOMM-12536
2) What I see (Actual):
Within Comment, "Preview Unavailable" instead of image
3) What others on my team can see (Expected)
Correct image attached
Seeing a similar bug for Some/Not All users. Is there a similar bug that is open to track resolution?
We are facing this issue also.
Even if we re-upload the images the "Preview Unavailable" appears again.
We are experiencing this issue, and have been for a while, although it seemed limited to certain Request Types. Also, we're not necessarily copying from another ticket, it's the original snip/paste that is getting the "preview unavailable."
Same thing happened to me today out of the blue. The images in a field say "Preview Unavailable" and don't show in the attachments list. I was going to put images in here but the editor didn't let me.