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Type:
Suggestion
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Resolution: Timed out
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Component/s: Work Item - Create - Global
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1
Issue Summary
When adding labels to an issue, it seems to only search for existing labels starting with the text entered. This means users may duplicate labels where a similar one already exists since they are not displayed. Duplicate labels can degrade usefulness and add admin overhead in maintaining them.
For ex: Create three labels
1) Test
2) One-Test
3) Two-Test
When searching for the word Test on the label field, only the first label will show. The remaining labels are not shown.
Steps to Reproduce
- Create a few labels in Jira. Use the same word on all labels but at different positions Ex: Test, OneTest, OneTestTwo etc
- Edit any existing issue and edit the labels field
- Search for the word Test
Expected Results
You would expect to see all three labels with the word test to display

Actual Results
However, only the first label which starts with the word "Test" will be displayed.
Note: If you create the labels and search immediately after, all three labels will be displayed under the "Recent labels" section. However, under the "All Labels" section only the one label will be displayed. If you log in as another user, you will only see the "All Labels" section.
"Recent Labels" seems to use a contains searcher whereas "All Labels" searches only with starting text.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available