Ability to choose Internal Attachment when intended to share the attachment in a public comment for customers

XMLWordPrintable

    • 5
    • 7

      Problem Definition

      With the new Insert an attachment already on a request feature in the new issue view, it still lacking of allowing JSM agents to share internal attachment to customer when intended to add it in a public comment.

      Suggested Solution

      Allow adding internal attachments to public comment.

      Why this is important

      This will make it easier for agents to add existing internal attachments to customers without needing to set the previous internal comment as public or reattach the file/image.

            Assignee:
            Unassigned
            Reporter:
            Atiqah Roslan
            Votes:
            35 Vote for this issue
            Watchers:
            26 Start watching this issue

              Created:
              Updated: