Issue Summary

Using download all  on an issue with attachments larger than 1GB fails.

Steps to Reproduce

1. Ensure your Attachment Settings to turn Enable ZIP support to ON.
2. Go to an issue with multiple attachments that are large than 1GB, select Download all.

Expected Results

Using Download all attachments should download files as request.

Actual Results

Using Download all attachments that are larger than 1GB fails. should download files as requested.

Further Discussion

Issue also appears for multiple smaller zip files, testing with 3 files that were 600 mb also fail to download. 

Error in UI

We couldn’t download your attachments.
We didn’t finish downloading your attachments for <issue-ID>. Check your connection and then try again.

Error observed in developer tools:

Request URL: https://<sitename>.atlassian.net/secure/issueAttachments/45710.zip
Request Method: GET
Status Code: 504 
Remote Address: xxx.xxx.xxx.xx:443
Referrer Policy: same-origin

Workaround

• Select individual large files and download.