Misleading error message when user attempts to download all attachments and Enable ZIP support is OFF

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    • 3
    • Minor

      Issue Summary

      When the Enable ZIP support setting is set to off and a user selects "Download All" a misleading error message appears:

       

      We couldn’t download your attachments

      We didn’t finish downloading your attachments for JSW-85. Check your connection and then try again.

      Try again


      Steps to Reproduce

      1. Edit your Attachment Settings to turn Enable ZIP support to OFF
      2. Go to an issue with multiple attachments and select Download All
      3. Observe error message

      Expected Results

      Error message attributes failure to download

      Actual Results

      Error message should state the real reason for the attachments not downloading to connectivity.

      Workaround

      Turn On Enable ZIP support

        1. image-2023-01-11-13-47-46-627.png
          image-2023-01-11-13-47-46-627.png
          299 kB

            Assignee:
            Unassigned
            Reporter:
            Anusha Rutnam (Inactive)
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              Created:
              Updated:
              Resolved: