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Type:
Bug
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Resolution: Timed out
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Priority:
Low
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Component/s: Work Item - Create - Global
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7
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Minor
Issue Summary
Users are unable to add attachments to the Create issue screen if the total size of the attachments combined is more than the limit set (for example, 2 GB)
Steps to Reproduce
- The attachment size (per file) is set to 2 GB under Settings > System > Attachments
- Using the Create issue screen, upload attachments with a combined size of more than 2 GB. (ex: that is, the first attachment is 1.5 GB and the second attachment 1 GB)
- The upload fails with the error

Expected Results
The attachment should be uploaded successfully as the limit is defined based on the size of an individual file
Actual Results
The attachment upload fails with the error: ‘We couldn’t upload the attachment as you’ve exceeded the limit (2 GB).’
Workaround
The attachments can be uploaded successfully after creating the issue from the Issue view if the total size of the attachments combined is more than the limit specified
- relates to
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JRACLOUD-94168 Unable to upload attachments on the Create issue screen if the combined size exceeds the limit specified per attachment
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- Gathering Impact
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