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  1. Jira Platform Cloud
  2. JRACLOUD-80110

When cloning an Issue, the "created by" message is sent with a wrong reporter

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      Issue Summary

      When cloning an Issue, if a scenario where the legacy template notification is used - using a custom FROM or domain for example - the reporter sent in the email body with the message "<user> created an issue" is set with the original ticket reporter instead.

      However, the Issue is cloned with the correct reporter User - the one who cloned it.

      This is reproducible on Data Center: (yes) / (no)

      Steps to Reproduce

      • Setup project notification settings so that an issue create email will satisfy an exclusion reason
      • Clone an issue where the user performing the clone a) has modify reporter permission and b) is different from the reporter for the original issue
      • Observe that emails sent via the exclusion path have incorrect reporter

      Expected Results

      The "<User> created an issue" message should have the User who cloned the issue as the reporter;

      Actual Results

      The message is sent with the original Issue reporter.

      Workaround

      To avoid using a custom FROM/Domain on the notifications

              Unassigned Unassigned
              2cbc34056992 Michel Guedes
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                Created:
                Updated:
                Resolved: