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  1. Jira Cloud
  2. JRACLOUD-79878

Provide a user friendly error message if a JQL query for a board times out on the database

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      Issue Summary

      Setting a filter on the board that is not properly formatted (The query is too complex and can be simplified) causes the JQL to timeout on the database. After the timeout, the board doesn't load without any error messages.

      Steps to Reproduce

      1. Create a complex JQL query that will timeout on the database.
      2. Associate the JQL query with the board filter.

      Expected Results

      1. The board properly loads.
      2. If the board fails to load, it presents an error message with an explanation of why it failed to load.

      Actual Results

      The board will not load and does not provide an error message why it did not load.

      Workaround

      Optimizing the JQL query so it does not timeout on the database.

            Unassigned Unassigned
            2711b2aa3c24 Barışcan Elkama
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              Created:
              Updated:
              Resolved: