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  1. Jira Platform Cloud
  2. JRACLOUD-79847

Changing workflow that impacts large number of issues, causes issues created during workflow migration in an invalid workflow state

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    • 18
    • Severity 3 - Minor
    • 33
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      Hi everyone,

      This is Marcel from the Jira Cloud team again. I want to let you all know that the fix has been fully rolled out. However we are still monitoring one known edge case and I will hold the ticket open while we work through that.

      Show
      Hi everyone, This is Marcel from the Jira Cloud team again. I want to let you all know that the fix has been fully rolled out. However we are still monitoring one known edge case and I will hold the ticket open while we work through that.

      Issue Summary

      Changing workflow that impacts large number of issues, causes issues created during workflow migration in an invalid workflow state. These new tickets created during the migration window still points to the old workflow. Trying to transition the issue fails with the error ‘Couldn't find the workflow’

      Steps to Reproduce

      1. Go to Project Settings -> Workflows and change the workflow for any issue type.
      2. Pre-requisite: Make sure the project has more number of tickets under that specific issue type, so that the workflow migration takes a few minutes/hours.
      3. While the workflow migration happens, open a few fresh tickets in the same issue type.

      Expected Results

      The new tickets should start using the new workflow. We should be able to transition the tickets properly. 

      Actual Results

      The new tickets still points to the old workflow. We’re unable to transition the tickets, it fails with the error ‘Couldn't find the workflow’.

      Workaround 

      1. Move the ticket to a different issue type, and then revert it back to the original issue type. This would trigger workflow changes and it will fix the problem.
      2. Make a copy of the new workflow, and re-associate it to the issue type again. This would trigger the workflow migration again, and the problematic tickets will be fixed as a part of it. However, this operation might again take some time (based on the size of your project).

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            [JRACLOUD-79847] Changing workflow that impacts large number of issues, causes issues created during workflow migration in an invalid workflow state

            Roland Flanagan made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 862625 ]
            Gerson Gutierrez made changes -
            Labels Original: architectural New: architectural jsw-s2
            Marcel Caroly made changes -
            Link New: This issue is related to JRACLOUD-79930 [ JRACLOUD-79930 ]
            SET Analytics Bot made changes -
            UIS Original: 30 New: 33
            Marcel Caroly made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]

            Marcel Caroly added a comment -

            Hey everyone,

            We have completed roll out. 

            Marcel Caroly added a comment - Hey everyone, We have completed roll out. 
            Marcel Caroly made changes -
            Assignee New: Marcel Caroly [ mcaroly@atlassian.com ]
            SET Analytics Bot made changes -
            Support reference count Original: 16 New: 18
            SET Analytics Bot made changes -
            UIS Original: 33 New: 30
            Marcel Caroly made changes -
            Last Update On Original: 21/Apr/2023 [ 2023-04-21 ] New: 27/Apr/2023 [ 2023-04-27 ]
            Latest Update Original: Hi everyone,

            This is Marcel from the Jira Cloud team again. I want to let you all know that we are in the process of releasing the fix through our deployment stages. The fix may take a few days to reach you. In the meantime we are monitoring these changes and will be making a few further improvements over the next couple of weeks to address some minor issues. 

            Thank you for your patience!             		New: Hi everyone,

            This is Marcel from the Jira Cloud team again. I want to let you all know that the fix has been fully rolled out. However we are still monitoring one known edge case and I will hold the ticket open while we work through that.
            Status Original: Waiting for Release [ 12075 ] New: Waiting for Release [ 12075 ]

              mcaroly@atlassian.com Marcel Caroly
              66a036c522da Makesh Sundar
              Affected customers:
              4 This affects my team
              Watchers:
              21 Start watching this issue

                Created:
                Updated:
                Resolved: