Details
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Bug
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Resolution: Fixed
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High
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None
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Severity 2 - Major
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Description
This issue was resolved at 2022-09-20 21:00 UTC
Status Page update
Issue Summary
When trying to open attachments, it's not possible to preview or download attachments from the issue view in Jira. The issue occurs in both Jira Service Management and Jira Software projects.
Steps to Reproduce
- Try to preview/open an attachment from a Jira issue
- Opening the attachment will produce a blank screen
Expected Results
Attachment preview works properly
Actual Results
A blank screen appears and users must refresh the page to get back to the issue view.
Workaround
If you're trying to open from a JSM issue, use the Portal view instead.