Attachment preview and download in Jira's issue view is not working for PDFs, XLS and other DOCs

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    • Severity 2 - Major

      This issue was resolved at 2022-09-20 21:00 UTC
      Status Page update

      Issue Summary

      When trying to open attachments, it's not possible to preview or download attachments from the issue view in Jira. The issue occurs in both Jira Service Management and Jira Software projects.

      Steps to Reproduce

      1. Try to preview/open an attachment from a Jira issue
      2. Opening the attachment will produce a blank screen

      Expected Results

      Attachment preview works properly

      Actual Results

      A blank screen appears and users must refresh the page to get back to the issue view.

      Workaround

      If you're trying to open from a JSM issue, use the Portal view instead.

            Assignee:
            Unassigned
            Reporter:
            Gabriele Franck
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              Created:
              Updated:
              Resolved: