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Type:
Bug
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Resolution: Timed out
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Priority:
Low
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Component/s: Import/Export - Site Import
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1
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Minor
Issue Summary
When trying a migration into Cloud, the import fails at user migration phase if there's any user without the externalId property
Steps to Reproduce
Make sure one or more users have a null externalId property.
- Go to the source instance and null the external_id column of the cwd_user table for one user
- Alternatively, remove the property from the XML entities.xml file
- Import into Cloud
Invalid Example
<User id="16009" directoryId="1" userName="user A" lowerUserName="user a" active="0" createdDate="2014-05-22 21:29:11.0" updatedDate="2014-05-22 21:29:11.0" firstName="User" lowerFirstName="user" lastName="A" lowerLastName="a" displayName="usera" lowerDisplayName="usera" emailAddress="usera@email.com" lowerEmailAddress="usera@email.com" credential="nopass"/>
Valid Example
<User id="16009" directoryId="1" userName="user A" lowerUserName="user a" active="0" createdDate="2014-05-22 21:29:11.0" updatedDate="2014-05-22 21:29:11.0" firstName="User" lowerFirstName="user" lastName="A" lowerLastName="a" displayName="usera" lowerDisplayName="usera" emailAddress="usera@email.com" lowerEmailAddress="usera@email.com" credential="nopass" externalId="a5f77b4b04001c4a918f22b65aba6f30"/>
Expected Results
The ExternalIDs will be handled properly if it's missing or null
Actual Results
Fails with the following error in the UI
- Error importing data: cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a com.atlassian.crowd.exception.runtime.OperationFailedException
java.lang.NullPointerException: accountId at java.util.Objects.requireNonNull(Objects.java:290) at org.apache.commons.lang3.Validate.notBlank(Validate.java:440) at com.atlassian.jira.user.AccountId.<init>(AccountId.java:37)
Workaround
Add a dummy externalId property for each affected user that is unique for each user
To find broken users:
grep "<User id=" ./entities.xml | grep -v "externalId="
You can either update these users to include a proper externalId (dummy value) via the entities.xml or add a dummy value in the source instance:
select * from cwd_user where directory_id = 1 and (external_id is null or external_id = '')
- was cloned as
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JRACLOUD-79435 Migration failed on User import if emailAddress property is missing from any user
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- Closed
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