Details
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Bug
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Resolution: Cannot Reproduce
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Low
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1
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Minor
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Description
Summary
Both in Jira Server and Cloud, it's possible to configure a "project outgoing email address" in the project's notification scheme. As in Jira Server, users have to configure their own SMTP server to send Jira notifications, no validation is made towards the address set in the notification scheme. However in Jira Cloud, to use a custom email address, users have to verify their domain and add DKIM/SPF records to their DNS.
Recently, the Jira Cloud import is no longer replacing the project's email address with the cloud one, which bypasses the DKIM/SPF validation.
Steps to Reproduce
- On a Jira Server, configure a custom email address in the notification scheme.
- Export the XML Backup
- Import on Jira Cloud
Expected Results
The project's custom email address is replaced with jira@<site>.atlassian.net
Actual Results
The custom email address is imported over.
Notes
A side effect of this bug is that Jira emails will be rejected by remote mail servers, as Atlassian won't have the necessary permissions to send emails on behalf of the custom domain.
Workaround
Validate the domain as per https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html
Attachments
Issue Links
- mentioned in
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