Details
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Suggestion
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Resolution: Won't Do
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None
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0
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3
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Description
Hi Everyone,
Thanks for your feedback regarding this bug. After a review of the bug reported, we have determined that this behavior is not actually a bug, but rather an intentional feature designed. We have made this design decision to make the workflow for deleting attachments more purposeful and intentional. We believe that this workflow will ultimately lead to a better user experience. Please refer to this product documentation that walks through how to delete an attachment in the issue view.
As a result of this review, we will be closing this bug-fix request.
Thank you again for your feedback,
Ahmud
Problem
Customer is adding attachment through description in the new view and until he edits the description field, click on the image file, he does not see an option to delte the attachments
Suggested Solution
It would be good to display the delete button on an attachment like in old view, as editing and clicking on the attachment to bring up this option to delete is not very user friendly and it is time consuming
Why This Is Important
It is difficult to understand how to bring up an option to delete an attachment in new issue view
Workaround
Edit the description field, click on the image file to bring up the option to delete
Attachments
Issue Links
- relates to
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JSWCLOUD-21287 Cannot delete an attachment when added to description, comments field after an issue has been created
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- Closed
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