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  1. Jira Cloud
  2. JRACLOUD-78686

Cannot click on certain UI elements in the issue view screen

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    Description

      Issue Summary

      Certain elements on the issue view screen cannot be clicked (such as the "internal comment" or "reply to customer", or clicking the "edit" or "delete" button on a comment), as shown below:

      This issue appears to be intermittent and doesn't occur on all issues on impacted sites.

      Steps to Reproduce

      1. Navigate to an impacted ticket
      2. Try clicking on Add internal note or Reply to customer

      Expected Results

      You can click these elements and proceed to type in a comment

      Actual Results

      These elements are not clickable

      Workaround

      1. Right click on the area where you can't interact with the element
      2. Select Inspect from the menu
      3. In the developer console window, find the element style and add "display: none", as shown in the screenshot:

      This will make an overlaid HTML element disappear, and will allow you to interact with the elements.
      Please note that this workaround is local to the user (it will not affect any other user) and will need to be done each time the page is loaded.

      Attachments

        1. Right click menu.png
          Right click menu.png
          40 kB
        2. Jira Issue view.png
          Jira Issue view.png
          126 kB
        3. HTML edit.png
          HTML edit.png
          148 kB

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              Unassigned Unassigned
              3912bf74d8da Vihaan Kaura
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              Dates

                Created:
                Updated:
                Resolved: