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Suggestion
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Resolution: Fixed
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910
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169
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Hi All,
Just letting you know that the custom domains functionality is now delivering via dedicated ips. For those that use whitelists, you will need to make sure your list is current with the main addition being:
- 76.223.144.220/31
I'm going to close out this ticket now - But its important to know that the area of ip reputation is an ongoing investment. We'll continue to make improvements in this area but i feel we are at a stage now that addresses the concerns in the original ticket.
Cheers,
Michael Baskerville
EM Messaging
Problem Description
We have come across scenarios where our notification sending IP addresses are added in the blocklist and are considered as SPAM. As a result, customers utilising that spam filter disregards our email that falls into that sending IP address range.
This leads to customers email notifications cannot be received. Getting those IPs delisted from these providers sometimes takes time and till then, the customers do not receive notifications. The only workaround is to whitelist Atlassian IP address range but that is also sometimes not a feasible option.
Suggested Solution
Improve the current situation to ensure smooth experience for users/ JSM customers to receive notifications.