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  1. Jira Platform Cloud
  2. JRACLOUD-77721

Some customers aren't showing up inside the customer organisation

      Issue Summary

      Some customers aren't showing up inside the customer organisation in the customer's section. If you search them through email, they show up with the organisation right beside their names, however, going into the organisation you cannot see them.

      Effectively, they are members of the organisation, but not visible through the UI.

      Steps to Reproduce

      1. Go to a JSM project;
      2. On the left sidebar go to customers;
      3. Select an organisation;

      Expected Results

      The customers should be visible inside the organisation.

      Actual Results

      Some customers don't show up inside the organisation, they are only searchable through the customer's page.

      Workaround

      Contact Atlassian Support informing this bug.

            [JRACLOUD-77721] Some customers aren't showing up inside the customer organisation

            No work has yet been logged on this issue.

              hday Harry J.E Day 🔓 (Last Day 21st July) (Inactive)
              0d59956c4fe8 Pedro Henrique Fernandes
              Affected customers:
              26 This affects my team
              Watchers:
              65 Start watching this issue

                Created:
                Updated:
                Resolved: