this bug is still present, organization is empty in gui but but two users are inside:

they are visible under rest/servicedeskapi/organization/<orgid>/user

Hi hday ,

Please re-open this bug, 

We are facing same issue, we raise support ticket also.

This still occurs when a JSM customer is created via API and associated to their organization via API. When using get_users_in_organizations() the user is listed, but the user is not listed underneath the organization within JSM's customer list. If you goto the organization in the web portal, and manually add them, the user then shows up correctly.

The customer is listed with its organization when searching by user name.

However, when viewing the organization: company.atlassian.net/jira/servicedesk/projects/SC/organization/33 the following is shown:

Can this issue be re opened and addressed please.

Were getting the same issue, as account owner its proved to be ok, but as site admin its the same as above

We seem to be facing similar issue and created ticket with support.

As I see, I am not the only one with this issue. We have the same problem, additionally if I search for them I couldn't find all. I just see some from a company, but if I search for a specific name I find them with the same company searched bevor. 

Can confirm - still an issue. Reported today to Atlassian and was magically fixed, but since it still happens it wasn't properly fixed...

+1

Hi Applogies 9413f50811f3, 32f538d9e5cf you've been linked to an old issue that support incorrectly reopened. The issue you are experiencing is different and our support team will now work with you to collect more info about your issue and look at a fix.

On your support tickets would you mind confirming:

• This happens on both the customers page and the organizations page?
• Does this continue to occur if you wait 5 minutes after making the change?

We are having this issue.  Many customers were not showing up under customers nor their org but after opening a ticket with support they magically appeared under their organization.  So presumably this still an issue. 

When do you expect to complete the "triage" stage and finally fix this long-standing issue for your paying customers, please?

Thanks

Awesome, I'm going to close this bug. If anyone experiences similar issues please feel free to comment here or raise a support ticket

Thank you for correcting this issue! We can now see our customers in our organization. 

This should now be resolved for all users. If you are still seeing issues please let me know.

We've found a second issue that's impacting a small number of tenants - working to fix that atm. We've turned off the thing causing the issue, but will need to fix impacted tenants again.

Sorry again for the issue.

Hi all

We have finished rolling out a change that should have fixed this but it looks like its still impacting some tenants - we suspect that there might be a second issue happening here. I'm looking into this with a high degree of urgency, in the meantime if you are facing this issue please raise a support ticket so support can manually fix your tenant.

Really sorry for the inconvenience caused.

We have the same issue do we have an update as to when this will be fixed as it is stopping some users adding participants

So yesterday I added a new user as a customer to our organization and they appear in the org, but none of our other customers do. Again, I can look up each customer on the User Admin page under 'Service Desk Management'. 

No, this is still not resolved for us.

All organizations are impacted for us....

thanks

Hello, we are also still impacted by this. "There are no customers yet. Invite some to your service project." It does not affect all organizations though. Only one. 

@Harry, we're still impacted. "There are no customers yet. Invite some to your service project." in all Organizations in all 3 projects.

Do note that 2 new customers added yesterday do continue appearing in the Organization they were added.

I would say I'm not impacted by Automation rules (I have one that triggers when a customer comments and it seems to work).

5fc2b6468689  I think you issue should be fixed now - could you please let me know if you are still seeing issues.

323641f27dcd , e7c7a2e670a5 I'm looking into your issues. It shouldn't impact automation rules though.

This is affecting us as well. Customers do not load for the organization, but can search for them in the user admin page under Service Desk Management. 

Hi Harry,

We also have the problem again, just an hour back all of our customers vanished suddenly, our problem is its impacting the 100's of automation rules we setup for auto tagging participants, sending reminders and so on the worst part is its not even intimating or alerting us unless our customers start reporting we dont notice it either fix it ASAP or give an alert option.

@Harry this was solved (for us) around the 9th. It worked for days (I added customers daily since then so it was fine).

I just realized it's empty today. I see you're working on it - just letting you know that for us it went from solved to not solved

Hi all

This should now be fixed for all bar a very small number of tenants that will finish in the next 24hours. If you are still experiencing issues let me know.

Cheers,

Harry

I expect this to be rolled out for all tenants by COB Tuesday 22nd (one week from today). Apologies for the very slow rollout, most customers should be resolved before then.

Hi all

We're having to roll this out ultra slowly to avoid impact to other uses of user search. I expect by Friday 1/4 of tenants will no longer be effected by this issue. Apologies again for the delay.

Hi all

Apologies but due to some deployment delays and needing to be cautious about the rollout the fix will not be applied to all new tenants until mid-next week.

Sorry again for the inconvenience.

Update

Hi all. We've started rolling out the first stage of a fix for this. I'm hoping we can resolve this for all tenants by the end of the week.

Hi there

I am a developer in the Jira Cloud Team and I'm working on fixing this issue as a matter of urgency. I expect that we should be able to fix this for all users by the end of the week Sydney time.

In the meantime there is a workaround that our support team can run for you to fix an occurrence of this bug on your site if you run into this issue and need an urgent fix please raise a support ticket referencing this bug. Please be assured that the users missing from the page have not lost access and can still use your service desk normally.

I will given another update by COB Tuesday (Sydney Time).

Really sorry for any inconvenience caused.

Cheers,

Harry