Details
-
Bug
-
Resolution: Duplicate
-
Low
-
9
-
Minor
-
Description
Issue Summary
New users isn't created when email sent from non-existing user using the "create user" option checkbox within the mail handler configuration.
Steps to Reproduce
- Go to JIRA > JIRA Settings > System > Incoming Mail or "GG" Incoming Mail
- Click "Add incoming mail handler" button to create new mail handler.
- Click Next
- Select "Create a new issue or add acomment"
- Tick "Create Users" checkbox
- Click Add
Expected Results
Create new JIRA user and issue using the user's email as a username, subject and content.
Actual Results
User and issue isn't created
Workaround
To allow Jira to handle email messages sent from people without a Jira user account:
- Create an anonymous or dummy mail account on your mail server.
- Create an equivalent anonymous or dummy Jira user account, whose email address matches the mail account you just created.
- When configuring your mail handler options, set the Default Reporter to be the anonymous or dummy Jira user account.
Attachments
Issue Links
- is duplicated by
-
JRACLOUD-66694 Incoming email handlers in JIRA can't create new users from the create user function
- Closed
- is related to
-
JRACLOUD-66694 Incoming email handlers in JIRA can't create new users from the create user function
- Closed